Shipping, Warranty & Refund Policy

1. Business-to-Business (B2B) Policy Overview

This Shipping, Warranty & Refund Policy applies to all commercial transactions, wholesale orders, and equipment exports conducted by YG MOWER (operated by Guangzhou Pangao Leader Technology Co., Ltd). As a professional B2B manufacturer and exporter of robotic lawn mowers and commercial power equipment, our products are supplied exclusively for commercial, municipal, distributor, and business applications. We do not operate as a Consumer-to-Consumer (C2C) or Business-to-Consumer (B2C) online retail store, and traditional consumer return policies (such as "30-day money-back guarantee" or "unconditional returns") do not apply.

2. Trade & Shipping Terms (Incoterms® 2020)

All international equipment shipments are executed under standardized International Commercial Terms (Incoterms® 2020), as officially agreed upon in the signed Sales Contract or Proforma Invoice (PI):

• FOB (Free on Board): We handle ocean export customs clearance and deliver equipment loaded on board the vessel at the designated port of departure (e.g., Nansha/Guangzhou/Shenzhen Port). Risk transfers to the buyer once goods pass the ship's rail.
• CIF (Cost, Insurance, and Freight) / CFR: We arrange freight and ocean insurance (for CIF) to the designated port of destination. Risk transfers to the buyer upon loading at the port of departure.
• EXW (Ex Works): Equipment is made available at our factory premises. The buyer assumes all transportation risks, freight costs, and export/import customs procedures.
• DDP (Delivered Duty Paid) / DAP: Offered for select regions upon special agreement, covering door-to-door freight, customs clearance, and applicable import duties.
• Shipping schedules, lead times, carrier selection, and vessel bookings are detailed in individual sales contracts based on order volume and customization requirements.

3. Inspection & Acceptance (CQI)

Due to the heavy commercial nature of robotic lawn mowers, the buyer must perform a formal Incoming Quality Inspection (CQI) upon delivery:

• Cargo Discharging & Outer Box Check: Upon container/crate delivery, the buyer must inspect external packaging for shipping damage before signing the Bill of Lading (B/L) or Proof of Delivery (POD). Any visible container or crate damage must be documented on the freight receipt.
• 7-Day Inspection Notice Period: The buyer has 7 calendar days from the date of port arrival or final warehouse delivery to complete unpacking, quantity verification against the Packing List, and initial visual/functional checks.
• Reporting Discrepancies: Any claim regarding missing accessories, transit damage, or specification mismatch must be submitted in writing to sales@yg-mower.com within 7 calendar days, supported by photos, unpacking videos, and serial number (S/N) records.

4. 1-Year Commercial Warranty & Technical Support

We stand behind the engineering and quality of our commercial equipment. All robotic lawn mowers supplied by YG MOWER are covered by a 1-Year (12 Months) Limited Commercial Warranty starting from the date of Bill of Lading (B/L) issuance.

• Scope of Warranty Coverage:
• Core Components Covered: The 1-year warranty covers manufacturing defects and structural failures of core operating components, including drive motors, electronic control units (ECU/motherboard), battery packs, sensors, and remote transmission modules.
• Warranty Remedies: If a functional defect occurs under normal commercial operation during the 1-year warranty period, our technical team will provide:
• 1）Free diagnostic evaluation and remote technical video guidance.
• 2）Free replacement spare parts (FOC) shipped via express air freight or dispatched with subsequent bulk orders.
• Warranty Exclusions: This warranty does not cover:
• 1）Normal wear-and-tear parts (e.g., cutting blades, tires, drive belts, air filters).
• 2）Damage caused by improper installation, neglect, unauthorized modifications, severe collision, submersion beyond rated IP water-resistance levels, or operation outside specified slope/terrain parameters.
• 3）Force Majeure events or transit damages covered by marine insurance.

5. Returns & Claims Policy

• No Unilateral Consumer Returns: Because commercial machinery is manufactured and configured according to B2B purchase orders, we do not accept unauthorized returns, order cancellations after production commencement, or buyer’s remorse refunds.
• Defective Unit Resolution: In the unlikely event that a unit suffers from an unfixable structural manufacturing defect verified by our technical engineering team, we will coordinate appropriate remedies, such as local authorized service repair, component replacement, or credit toward subsequent spare parts/orders.

6. Contact Us

For shipping tracking, shipping documentation (B/L, Commercial Invoice, Packing List, Certificate of Origin), or warranty support, please contact our Logistics & After-Sales Service Department:

• Company Name: Guangzhou Pangao Leader Technology Co., Ltd
• Brand Name: YG MOWER
• Corporate Email: sales@yg-mower.com
• Phone / WhatsApp: +86 19124102488
• Address: No.512 Huanshi Road West, Nansha District, Guangzhou, China
• Website: https://www.yg-mower.com/